Norwegian Rikstoto with more efficient case processing and better collaboration with new call center
Based on Dynamics 365, NOVA's subsidiary Point Taken has delivered a new system that includes improved collaboration, a better customer journey, and more efficient case processing for Rikstoto.
Norsk Rikstoto has a state license and monopoly on operating lottery and totalizator activities within horse racing in Norway. They faced a challenge with their old system being separated into multiple databases. In addition, Compliance held sensitive personal information that not everyone needed to see, which was important for the customer journey and customer service.
- They have established a call center for the customer service center, which receives over a thousand cases every week, focusing on efficiency and case management.
- In addition, they have integrated Compliance on the platform, allowing them to interact with the customer service center without sharing sensitive information.
Our subsidiary Point Taken has delivered a two-part solution based on Dynamics 365:
The benefits of the new system include improved collaboration, a better customer journey, and more efficient case management.
